Rex Hotel Canberra, 150 Northbourne Avenue Canberra City, ACT 2601, Canberra, Australia

How to manage performance, improve service delivery and maximise business benefits.

Workshop Agenda

  • 8:30 – Registration
  • 9:00 to 4.00 – Workshop duration

Morning / Afternoon Tea and Lunch are provided for all attendees.

A discussion around the interaction between FM and business performance and therefore the impact that FM has on business and individual performance.

Participants will be directed towards an understanding of the impact of their FM function, how this can be measured and therefore how it can be increased.

Outcome: A framework for performance improvement.

This session will create a discussion around SLAs, KPIs and benchmarking – what are they and how can they be used to support performance management.

Whilst some use will be being made of specific performance management tools, are they being fully utilised in the participants’ organisations? This session will seek out opportunities to use existing tools more effectively and discuss alternatives.

Outcome: Improved skills at using performance management tools.

This discussion looks at processing data to create information, processing information to create knowledge and using a management system to enable wise decision making.

Participants will be encouraged to assess how they can structure their facilities information to focus on performance improvement and identify improvements in how this can be achieved.

Outcome: A systematic approach to information management.

Attendee Information


Upcoming Events

  1. Superannuation Fund Back Office Innovations Forum

    September 13 - September 14
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    September 18 - September 19
  3. Post-Retirement Australia 2017 Conference

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    October 17 @ 8:00 am - October 19 @ 5:00 pm
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    October 23 - October 25

About Us


IBR conferences specialises in the fields of Mining, Water, Energy, Finance, Marketing, Environment, Public Sectors and Sustainability. IBR Conferences Pty Ltd is a leading edge Australian company that provides corporate executives with tailored practical conferences keeping them up-to-date with latest business trends with in different industry sectors.



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Contact Info


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Phone: (+61 2) 9896 0776
Address: PO BOX 411, Wentworthville,
NSW 2145