November 27, 2017 - November 28, 2017 Rex Hotel Canberra, 150 Northbourne Avenue Canberra City, ACT 2601, Canberra, Australia

How innovative technology, people and processes are driving improved service delivery and efficiency.

27th November 2017 - Day 1

Participants registration and refreshments.

Chairman’s address to the gathering.


  • Andrew Ramsden, Founder, Alpha Transform

Human Services Innovation.


  • The Hon Alan Tudge MP, Minister Human Services
  • Exploring the possibilities of citizen co-design
  • Exploring tools for collaboration: journey mapping, ideation framework and evaluation framework
  • Adapting your service delivery to meet evolving community expectations


  • Jithma Beneragama, Director, Strategic Communication, Engagement & Protocol, Department of Premier and Cabinet, VIC

Refreshments and Networking opportunity for participants.

  • Redesigning government through the eyes of the customer
  • Understanding the needs of the customer using research data, segmentation and personas
  • Using lean thinking to reduce waste and deliver public value


  • Darren Whitelaw, Chief Customer Officer, Service Victoria
  • Cost savings
  • Innovation in service delivery
  • Focus on core applications and streamlining government processes
  • Introducing shared service agreements and service delivery through ICT


  • Mathew Smorhun, Assistant Secretary Strategy Realisation Branch, Department of Defence

Lunch and Networking opportunity for participants.

  • Digitizing the physical and focusing more on business execution and outcomes
  • Designing for adaptive products, services and seamless multi-channel experience
  • Designing actionable customer-centric adaptive business, analytics information, technology and security reference models for effective and less risky digital transformation
  • Exploring the case of a digital transformation involving analytics, IoT, mobile and web technologies


  • Dr. Asif Gill, Director DigiSAS Lab School of Software, University of Technology Sydney (UTS)

Establishing an enterprise adaptive strategy design and execution capability in a rapidly changing and increasingly digital world.

  • Identifying needs for establishing the adaptive strategy capability
  • Establishing an adaptive strategy capability using a meta framework
  • Operating the adaptive strategy capability


  • Rob Livingstone, Principal Livingstone Advisory and Fellow at University Technology Sydney Faculty of Engineering and IT

Refreshments and Networking opportunity for participants.

How Department of Planning and Environment NSW is using data and technology to drive deeper engagement with citizens and corporate stakeholders’.

  • Identifying needs for establishing the adaptive strategy capability
  • Establishing an adaptive strategy capability using a meta framework
  • Operating the adaptive strategy capability


  • Dr Emily Verstege, Author & Public Sector Digital Strategy Expert
  • Kristin Auld, Director Information and Spatial, Department of Planning and Environment NSW
  • Closing remarks from the Chair and vote of thanks by the Chairman
  • Drinks and networking reception

Attendee Information


Interested in speaking?


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Upcoming Events

  1. GovTech 2017 – Digital Government Transformation Conference

    November 27 @ 8:00 am - November 28 @ 5:00 pm
  2. Government Facilities Management 2017

    November 28

About Us


IBR conferences specialises in the fields of Mining, Water, Energy, Finance, Marketing, Environment, Public Sectors and Sustainability. IBR Conferences Pty Ltd is a leading edge Australian company that provides corporate executives with tailored practical conferences keeping them up-to-date with latest business trends with in different industry sectors.



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