September 13, 2017 - September 14, 2017 Bayview Eden, 6 Queens Road, Melbourne, VIC 3004 Australia

The continuing Impact on the Back Office and how the Back Office can prepare to manage risk and maintain service levels in an increasingly complex environment

13th September 2017 - Day 1

08:20 – Registration

Participants registration and refreshments.

08:55 – Welcome address

Chairman’s address to the gathering.


  • Marc Rubenfeld, Cipm, Head Of Eagle Solutions Emea/apac, Eagle Investment Systems


  • • Exploration of the history of data management and the
    stages in its evolution within buy-side investment managers.
    • With each new innovation in data management, the
    evolution from concept to solution as a service is happening
    faster and firms today are quicker to recognise the benefits of
    handing off responsibilities to third parties.


  • Marc Rubenfeld, CIPM, Head of Eagle Solutions EMEA/ APAC, Eagle Investment Systems (UK)

09:30 – Session 2: The challenges facing the smaller superannuation fund

  • Why large scale my not always be an advantage
  • Balancing the strength and cost of good governance
  • Taking advantage of the flexibility that comes with smaller scale
  • Getting closer to the members


  • Andrew Proebstl, Chief Executive Officer, Legal Super

10:10 – Session 3: PANEL DISCUSSION: The future superannuation fund back office

  • What major changes have we seen so far?
  • What is still going to change?
  • Will we see more insourcing or outsourcing?
  • How will the custodian and administrator roles evolve?
  • What are we seeing with major overseas Back Offices?
  • Will fund merger activity have a significant impact?

Panel Chair:

  • Marc Rubenfeld, Cipm, Head Of Eagle Solutions Emea/apac, Eagle Investment Systems

Panel Members:

  • Kyle Ringrose, Principal, Athena IOC
  • Andrew Proebstl, Chief Executive Officer, Legal Super
  • Emma Jonceski, Senior Investment Analyst, Christian Super

10:50 – Tea break

Refreshments and Networking opportunity for participants.

11:20 – Session 4: Segregation of investment assets and the impact on the back office

  • What is meant by asset segregation for a superannuation fund
  • The benefits of segregation, in particular to the fund trustees
  • The risks of segregation and how to mitigate those risks
  • Insights into the time and costs involved
  • Initial steps to evaluate the cost/benefits for a superannuation fund


  • Kyle Ringrose, Principal, Athena IOC

12:00 – Session 5: Cyber attack – The risk to custodians and asset owners

  • How could a cyber attack happen?
  • Who takes responsibility for a cyber attack on a repository?
  • Impact on repository, sub-custodian, custodian and asset owner


  • Paul Toepfer, Investment Operations Manager, State Street  ( To be confirmed)

12:30 – Lunch break

Lunch and Networking opportunity for participants.

13:50 – Session 6: How best to serve a small and diverse team

  • Maximising benefits of outsourced service providers
  • Where you should or should not compromise on costs
  • How a small fund can demonstrate flexibility that may be less easy for a larger fund to achieve
  • Cross skilling in the Back Office


  • Emma Jonceski, Senior Investment Analyst, Christian Super

14:00 – Session 7: Securities lending – Is it all it seems?

  • Is there a risk that a non-participating fund is disadvantaging its members?
  • The difference between actual and perceived risks
  • The critical difference between the lending agent’s perception of risk and the asset owner’s perception of risk
  • Examples of pension funds that have lost money in securities lending and how it happened
  • How the risk of these losses could have been mitigated


  • Jo Leaper, Manager Operational Consulting, JANA

14:30 – Session 8: CASE STUDY: A case study in insourcing investment management

The implications for the back office as funds take control of their own investments.

  • The rationale for insourcing
  • When should the Back Office be involved in the decision making process
  • Risks to be managed in the Back Office
  • How to ensure the risks to the Back Office are fully understood and managed

15:00 – Tea break

Refreshments and Networking opportunity for participants.

15:20 – Session 9: Innovation & disruption in superannuation - The challenge to governance & risk

  • Innovation and Disruption – Opportunity & Risk
  • Governance and Risk Management Frameworks – Change required?
  • APRA Standards and influence
  • Exploring Operational Risk
  • Strategic Risk & Reputational Risk
  • Compliance vs Risks & Opportunities
  • Innovation Culture vs Risk Culture


  • Sean McGing, Director, McGing Advisory & Actuarial

15:50 – Session 10: Setting KPIS for the custodian

  • Do we need KPIs for basics such as failed trades?
  • What are the key issues we should be measuring?
  • Examples of KPI reporting
  • The process to follow if KPIs are not met


  • Martin Walsh, Professional Independent Director and Consultant

16:20 – Session 11: PANEL DISCUSSION: Insourcing back office functions

Is control gradually being taken away from the custodian?

  • The functions that could and could not be insourced in the short to medium term
  • Impact on custodian relationship
  • Are we increasing operational risk by removing one layer of control
  • Promoting risk awareness and risk management of insourcing
  • Setting and measuring KPIs for insourced functions

Panel Members to be announced.

16:55 – End of day one

Closing remarks from the Chair and vote of thanks.

17:00 – Networking and drinks

Drinks and networking reception.

Interested in speaking?


Annual SFBO 2017 offers sponsors an excellent opportunity to demonstrate thought-leadership and leverage networking opportunities to build brand-value amongst senior unit pricing professionals.

We are on the look out for insightful and unique speakers. Click here to send us your details - be sure to include your areas of interest.

Attendee Information


Upcoming Events

  1. Superannuation Fund Back Office Innovations Forum

    September 13 - September 14
  2. Superannuation Fund Risk Forum

    September 18 - September 19
  3. Post-Retirement Australia 2017 Conference

    October 9 - October 10
  4. RegTech 2017

    October 17 @ 8:00 am - October 19 @ 5:00 pm
  5. iPARM Australia 2017

    October 23 - October 25

About Us


IBR conferences specialises in the fields of Mining, Water, Energy, Finance, Marketing, Environment, Public Sectors and Sustainability. IBR Conferences Pty Ltd is a leading edge Australian company that provides corporate executives with tailored practical conferences keeping them up-to-date with latest business trends with in different industry sectors.



Join IBR Conference and be part of a world class team of ambitious, talented people.

People who are consistently pushing the bounda- ries of innovation in the world of conferences, seminars and knowledge management.

View Careers.

Contact Info


We would love to hear from you and interact with you. Feel free to get in touch with us.

Phone: (+61 2) 9896 0776
Email: register@ibrc.com.au
Address: PO BOX 411, Wentworthville,
NSW 2145